Posts by Scott Payne

Should you train everyone in your company?

While helping an Executive develop her deployment plan we were asked “Are you sure we shouldn’t just go ahead and train everyone in the company?” After a few questions we were able to determine the source of the question. While the Executive was researching companies to assist in the deployment a majority of the companies…

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The Six Key Components of a Successful Operational Excellence Deployment

A successful operational excellence deployment does not occur naturally. Instead, Executives that succeed understand that OpEx deployments must be designed with principle and managed with purpose. Even in the face of these facts, Executives often respond by saying “I understand what has worked for others in the past, but our company and industry are unique. The…

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10 Reasons Operational Excellence Deployments Fail

What most people don’t realize is that a majority of operational excellence deployments are destined to fail before they even start. In fact, in our experience, we have determined that there are 10 reasons operational excellence deployments fail. Occasionally, deployments die quickly (being cancelled 12 to 18 months after starting), however, most programs languish for…

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Ready to Deploy Operational Excellence?

In the weeks before starting a recent deployment an executive asked, “Do you think our company is ready to deploy operational excellence?” In our experience this is a fairly common question from executives in non-traditional Lean Six Sigma industries (Government, Healthcare, Retail, Non-profits, etc.). 95% of the time executives ask this question in the week…

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Why Deploy an Operational Excellence Program

So you want to implement an operational excellence program. Before you take any action step back and ask yourself “Why?” In our years of practice we have seen Operational Excellence (OpEx) deployments implemented for a variety of reasons. In working with executives at various fortune 500 companies we have found that the most commonly quoted reasons…

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